Privacy Policy
Effective Date: 20th March, 2025.
1. We respect your privacy
1.1 Serenato respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 “Personal information” refers to information we hold that is identifiable as being about you.
1.3 Our website may contain links to third-party websites. We are not responsible for the privacy policies of any third-party websites. We recommend reviewing the privacy policy of each website you visit.
2. Collection of personal information
2.1 Serenato will, from time to time, receive and store personal information that you enter on our website, provide to us directly, or give to us in other forms.
2.2 You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your product or service order. We may collect additional information at other times, including but not limited to when you provide feedback, change your content or email preferences, respond to surveys or promotions, provide financial or credit card information, or communicate with our customer support.
2.3 Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1 Serenato collects personal information from you in various ways, including when you interact with us electronically or in person, when you access our website, and when we provide our services to you. We may also receive personal information from third parties. If we do, we will protect it as outlined in this Privacy Policy.
4. Use of your personal information
4.1 Serenato may use personal information collected from you to provide you with information, updates, and services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2 Serenato may contact you by various means, including but not limited to telephone, email, SMS, or mail.
5. Disclosure of your personal information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors to the extent necessary for the purposes set out in this Policy. Personal information is only shared with third parties when required to deliver our services.
5.2 We may disclose personal information to comply with legal requirements, such as laws, regulations, court orders, subpoenas, warrants, legal proceedings, or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyrights, trademarks, legal rights, property, or safety of Serenato, its customers, or third parties.
5.4 Information collected may be stored, processed, or transferred between parties located in countries outside of your country of residence.
5.5 In the event of a business change or sale, we reserve the right to transfer our user databases, along with any personal and non-personal information, to a new owner under a confidentiality agreement.
5.6 By providing personal information, you consent to the terms of this Privacy Policy and the disclosures outlined herein. We will request that third parties follow this policy when handling your personal information.
6. Security of your personal information
6.1 Serenato is committed to ensuring the security of the information you provide. To prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure your information.
6.2 The transmission and exchange of information is carried out at your own risk. While we take measures to safeguard against unauthorized disclosures, we cannot guarantee the security of any information you transmit to us or receive from us.
7. Access to your personal information
7.1 You may request access to personal information we hold about you under the Privacy Act 1988 (Cth). A small administrative fee may apply for providing the information. If you wish to obtain a copy of your information or believe any details are inaccurate, outdated, or incomplete, please email us at info@serenato.com.au.
7.2 We reserve the right to refuse to provide you with your information in certain circumstances under the Privacy Act.
8. Complaints about privacy
8.1 If you have any concerns or complaints about our privacy practices, please email your complaint to info@serenato.com.au. We take complaints seriously and will respond promptly.
9. Changes to Privacy Policy
9.1 We may modify this Privacy Policy at any time. All changes will take effect immediately upon posting to our website. Please check back periodically to review any updates.
10. Website Usage
10.1 When you visit our website, we may collect certain information such as browser type, operating system, and the website visited immediately before coming to our site. This information is used in an aggregated manner to help improve our website and services.
10.2 Cookies
We may use cookies on our website. Cookies are small files that allow us to identify you when you return to our site and track your usage. Most web browsers automatically accept cookies, but you can choose to disable cookies in your browser settings. However, doing so may limit your ability to fully utilize our website.
10.3 Our website may use cookies to analyze traffic and improve the user experience. We may also use cookies for targeted advertising via third-party services.
10.4 Third-party Sites
Our website may contain links to third-party websites. These links are provided for convenience, but we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.