Terms of Service
Effective Date: 20th March 2025.
Welcome to Serenato. This website is operated by Serenato ("we", "us", or "our"). By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service, including those additional terms and policies referenced herein and/or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service without express written permission by us.
3. Accuracy, Completeness & Timeliness of Information
We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance.
5. Products or Services
Certain products or services may be available exclusively online through the website and may have limited quantities.
We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your device’s display will be accurate.
We reserve the right to limit or discontinue any product or service at any time.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order.
You agree to provide current, complete and accurate purchase and account information. For more detail, please review our Returns Policy.
7. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have control.
You acknowledge and agree that we provide access to such tools "as is" and “as available” without any warranties or conditions of any kind.
8. Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for third-party materials or websites.
9. User Comments, Feedback and Submissions
You agree that we may, without restriction, edit, copy, publish, distribute and otherwise use in any medium any comments or content you forward to us.
We may monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, or otherwise objectionable.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
We are committed to compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
11. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors or inaccuracies that may relate to product descriptions, pricing, promotions or availability.
We reserve the right to correct any errors and to update information at any time without prior notice.
12. Prohibited Uses
You are prohibited from using the site or its content:
- for any unlawful purpose;
- to solicit others to perform unlawful acts;
- to violate any international, federal, or state regulations;
- to infringe upon our intellectual property rights;
- to harass, abuse, insult or discriminate;
- to upload or transmit viruses or any malicious code.
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely or error-free. You agree that your use of the service is at your sole risk. In no case shall Serenato, our directors, employees or agents be liable for any injury, loss or claim arising from your use of the service.
Nothing in these Terms excludes, restricts or modifies any consumer guarantees under the Australian Consumer Law.
14. Indemnification
You agree to indemnify and hold harmless Serenato from any claim or demand made by any third-party due to your breach of these Terms or violation of any law or the rights of a third-party.
15. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.
16. Termination
The obligations of the parties incurred prior to the termination date shall survive the termination of this agreement.
You may terminate these Terms at any time by notifying us.
We may also terminate this agreement if you fail to comply with any term or provision.
17. Entire Agreement
These Terms of Service and any policies posted by us constitute the entire agreement between you and us, superseding any prior agreements.
18. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Victoria, Australia.
19. Dispute Resolution
Any disputes shall first be attempted to be resolved through negotiation in good faith. If unresolved, parties agree to mediation before pursuing other legal avenues.
20. Contact Information
Questions about the Terms of Service should be sent to us at info@serenato.com.au.
Mailing Address: 59a Mosaic Drive, Lalor VIC 3075, Phone: +61398973636.