Shipping Policy

Effective Date: 20th March 2025.

At Serenato, we are committed to ensuring that your order arrives as quickly and smoothly as possible.  While we strive for timely delivery, occasional delays may occur due to courier schedules, traffic conditions, or peak seasonal demand.

All delivery timeframes provided are estimates only and are not guaranteed. A delay in delivery does not constitute a failure on our part and does not entitle the customer to cancel their order.

Shipping times vary depending on the product ordered and the delivery location within Australia. Most items are delivered within 7–15 business days from the date of dispatch.

Deliveries are made during standard business hours, Monday to Friday, excluding public holidays.

Customers may include a preferred delivery date in the order notes at checkout. While we cannot guarantee exact delivery dates, we will always do our best to accommodate special requests.

In the event of an unforeseen delay, we appreciate your patience and understanding. Our team is available to assist with any concerns you may have regarding your order.

Currently, Serenato does not offer international shipping. However, we may introduce this service in the future.